Customer-informed accessibility in the CommBank app

The CommBank app got a new home page last year.

The redesign included an accessibility technique that I personally recommended.

It was a native mobile app pattern supported by both Apple and Android.

It bombed in usability testing.

We fixed it.

A reminder of the need to stay humble, talk to your users, and don’t assume the mobile platforms always know best when it comes to accessibility.

Allison Ravenhall

Allison has worked in digital accessibility roles for over 10 years across a variety of industries.

She is part of the CommBank digital accessibility team that supports the CommBank iOS and Android apps, the NetBank and CommBank websites, and other CommBank digital experiences.

Allison is currently creating role-based self-paced online digital accessibility training in collaboration with Intopia.